1. Introduction
At Laerebret, we strive to provide high-quality educational content and services. We understand that circumstances may arise where you need to request a refund. This Refund Policy outlines the conditions under which we will provide refunds for our courses, subscriptions, and other educational products or services.
By purchasing any course, subscription, or service from Laerebret, you agree to the terms of this Refund Policy. This policy should be read in conjunction with our Terms and Conditions.
2. Refund Eligibility
2.1 Individual Course Purchases
For individual course purchases, we offer a 14-day satisfaction guarantee. If you are not satisfied with a course, you may request a refund within 14 days from the date of purchase, provided that:
- You have not completed more than 25% of the course content
- You have not downloaded the majority of course materials
- You provide specific feedback about why the course did not meet your expectations
2.2 Subscription Services
For subscription-based services:
- Monthly subscriptions: You may cancel at any time. Refunds will not be provided for partial billing periods, but your subscription will remain active until the end of the current billing period.
- Annual subscriptions: If you cancel within 14 days of initial purchase, you may be eligible for a prorated refund for the unused portion of your subscription.
- If you cancel after the first 14 days, you will continue to have access until the end of your billing period, but no refund will be issued for the remaining period.
2.3 Special Programs and Bundles
For special educational programs, course bundles, or promotional packages:
- The refund policy for special programs or bundles will be specified at the time of purchase.
- If no specific refund terms are mentioned, our standard 14-day refund policy applies.
- Promotional bundles purchased at a discount may have different refund conditions, which will be clearly stated during the purchase process.
2.4 Corporate and Enterprise Purchases
For corporate or enterprise customers:
- Refunds for corporate purchases are handled according to the terms specified in your contract or agreement with Laerebret.
- If your contract does not specify refund terms, please contact our corporate support team to discuss your situation.
3. Non-Refundable Items
The following purchases are generally non-refundable:
- Digital content that has been fully downloaded
- Courses or services that have been completed
- Certification fees once the certification exam has been taken
- Service fees for customization or personalization of content
- Subscription periods that have already been used
- Purchases made using promotional credits or gift cards
- Any additional fees such as taxes or payment processing fees
4. How to Request a Refund
4.1 Refund Request Process
To request a refund, you must:
- Log into your account on our platform
- Navigate to your purchased courses or subscription settings
- Select the "Request Refund" option for the applicable purchase
- Complete the refund request form, including the reason for your request
- Submit your request
Alternatively, you can contact our customer support team at [email protected] with your refund request, including your order number and the reason for your request.
4.2 Information Required
When requesting a refund, please provide the following information:
- Your full name and email address associated with your account
- Order number or transaction ID
- Name of the course or subscription you wish to refund
- Date of purchase
- Reason for requesting a refund
- Any relevant details about your experience
4.3 Timing of Requests
Refund requests must be submitted within the eligible refund period as specified above. Requests submitted after the eligible period may be considered on a case-by-case basis but are not guaranteed approval.
5. Refund Processing
5.1 Review Process
All refund requests will be reviewed within 5 business days. We may contact you for additional information if needed to process your request.
5.2 Approval and Payment
If your refund request is approved:
- The refund will be processed to the original payment method used for the purchase
- Processing time typically takes 5-10 business days, depending on your payment provider
- You will receive an email confirmation when your refund has been processed
5.3 Currency and Exchange Rates
Refunds will be issued in the same currency as the original purchase. If currency exchange rates have fluctuated between your purchase and refund date, the refund amount may differ slightly from your original payment due to these exchange rate differences.
5.4 Access After Refund
Once a refund is processed:
- Your access to the refunded course or subscription will be revoked
- Any certificates or credentials earned through the refunded course will be invalidated
- Any downloaded materials should be deleted in accordance with our Terms and Conditions
6. Special Circumstances
6.1 Technical Issues
If you experience significant technical issues that prevent you from accessing or completing a course, please contact our technical support team first. We will make every effort to resolve technical issues before processing a refund. If technical issues cannot be resolved, we may extend the refund eligibility period.
6.2 Course Content Changes
If we make substantial changes to course content or curriculum after your purchase that significantly alter the value or focus of the course, you may be eligible for a refund even if outside the standard refund period. Please contact customer support to discuss your specific situation.
6.3 Personal Emergencies
In cases of personal emergency, severe illness, or other extraordinary circumstances that prevent you from using our services, we may consider refund requests outside our standard policy. Documentation may be required to support such requests, and they will be evaluated on a case-by-case basis.
6.4 Account Closure or Termination
If your account is terminated due to violations of our Terms and Conditions or Code of Conduct, you will not be eligible for refunds of any kind. If you choose to close your account voluntarily, standard refund policies will apply.
7. Disputed Charges and Chargebacks
If you believe there is an unauthorized or incorrect charge from Laerebret on your payment method:
- Please contact our customer support team before initiating a chargeback with your payment provider
- We aim to resolve billing issues quickly and fairly without the need for formal disputes
- If you initiate a chargeback without first attempting to resolve the issue with us, we reserve the right to suspend or terminate your account
8. Subscription Cancellations
8.1 How to Cancel
To cancel a subscription:
- Log into your account
- Go to Account Settings
- Select Subscriptions
- Click "Cancel Subscription"
- Follow the prompts to complete the cancellation
8.2 Cancellation Effects
When you cancel a subscription:
- Your access will continue until the end of your current billing period
- You will not be charged for future billing cycles
- You will receive a confirmation email when your cancellation is processed
- Your progress and completion records will be maintained in your account
8.3 Reactivation
If you decide to reactivate your subscription after cancellation:
- You can reactivate at any time by logging into your account
- Current pricing will apply to reactivated subscriptions
- Promotional prices from your original subscription may no longer be available
9. Gift Purchases and Course Gifts
For courses or subscriptions purchased as gifts:
- Refunds can only be requested by the purchaser, not the gift recipient
- The standard 14-day refund period begins when the gift is purchased, not when it is redeemed
- Unused gift codes may be eligible for refunds within 30 days of purchase
- Once a gift code has been redeemed, refund eligibility follows our standard policy based on course completion percentage
10. Changes to This Policy
We reserve the right to modify this Refund Policy at any time. Changes will be effective when posted on this page with a new revision date. Your continued use of our services after any changes to the Refund Policy constitutes your acceptance of the revised policy.
Any changes to this policy will not apply retroactively to purchases made before the change date unless required by law or specified otherwise.
11. Contact Us
If you have any questions about our Refund Policy or need assistance with a refund request, please contact us at:
Laerebret Customer Support
Email: [email protected]
Phone: +449049831433
Hours: Monday-Friday, 9:00 AM - 5:00 PM Central European Time
For urgent refund matters, please include "URGENT REFUND REQUEST" in your email subject line.
We strive to respond to all inquiries within 2 business days.